Frequently Asked Questions
Everything you need to know about your performance gear.
How do I determine the right size for my athletic apparel?
We provide a comprehensive size guide on each product page. Our gear is designed for a true-to-size athletic fit; however, if you are between sizes, we recommend sizing up for a more relaxed fit.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original condition, unworn, and unwashed with tags still attached to be eligible for a refund.
How long will it take for my order to ship?
Standard orders typically process within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary by location.
Do you offer military or first responder discounts?
Yes, as a veteran-owned brand, we are proud to offer exclusive discounts to military members, veterans, and first responders through our verification partner at checkout.
How should I care for my Born Primitive gear to ensure longevity?
To maintain the integrity of the technical fabrics, we recommend machine washing in cold water and hanging to dry. Avoid using bleach or fabric softeners.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.